Privacy Policy

How Long Records Are Kept

Contact form submissions are retained for up to 12 months after your last message, then securely deleted. Server logs are kept for a maximum of 90 days. We delete all personal data once the purpose for holding it has been fulfilled. No records are kept indefinitely, and we follow a regular cleanup process.

Your Rights to Access or Delete

If you wish to see a copy of the personal data we hold about you, please submit a request through the contact page. We will respond within a reasonable time as required by Malaysian law. To ask for your data to be deleted, use the same contact form. We will erase your information unless there is a legal reason to keep it, and we will confirm once deletion is complete.

What We Collect and When

When you fill in our contact form, you submit your name, email address, and message. We gather this information only at the moment you choose to send it. Our web server automatically records your IP address, browser type, and the pages you view on the site. This logging happens each time you visit, without any action from you.

Why We Hold Your Information

We keep contact form submissions solely to reply to your enquiry. The details help us understand your query and respond accurately. Server logs are maintained for security, troubleshooting, and to analyse how visitors use the lobby, so we can improve the experience. We do not use this data for any other purpose.

Who We Share Data With

Your data is shared only with our analytics provider and hosting company, both of whom process it strictly according to our instructions. They are contractually bound to protect your privacy. We never sell your personal information to third parties. Your data remains within this controlled circle and is not used for any marketing lists or external profiling.

Cookies and Your Choice

The site uses cookies to remember your preferences and to help us understand how you navigate the platform. These are small text files stored on your device. If you disable cookies in your browser, you can still access the site, but some features such as saved language settings may not work as smoothly. Your browsing experience will remain largely unaffected.

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